Get in touch

The fastest way to reach us is by email. We answer every message — usually within one working day, in UK business hours.

What to include

If you’re reporting an issue, it helps to know your Shopify store domain (your-shop.myshopify.com), what you were trying to do, and what happened instead. Screenshots are welcome.

Other things we cover

• Help installing or configuring AllergenAware
• Billing and subscription queries
• Privacy and data-protection requests
• Feature requests and feedback
• Bug reports